Shelford Health Centre March update
Same day appointments for urgent medical issues: We hope you are finding useful the new rapid access appointments available for same-day urgent issues, and the ability to pre-book non-urgent appointments. If you want to be seen in the rapid access clinic, please ring before coming to the surgery as we need to triage all requests for these appointments. This is very difficult to do discretely at a busy front desk with a full waiting room. If you do not wish to tell our administration team the reason for requesting an appointment you will be offered a telephone call from one of the clinical team.
SMS reminder service: We understand life gets busy, and it's easy to forget appointments - so please do sign up to our sms reminder service.
Last month nearly 10% of our nurse appointments were missed. This has a big impact on appointments available for others.
Blood tests: We are now running a Wednesday morning drop-in INR clinic, just for those on warfarin. This clinic will run each week, even during the holiday season. Apologies, but there will be no routine phlebotomy appointments from 3-7th April due to staff leave.
Easter: We will be shut for the bank holidays, but otherwise business will be as usual. Please ensure you request medication in plenty of time, and call 111 if you need medical attention when the surgery is closed.
Telephone Appointments: We are trialling making available a few bookable telephone appointments for issues which can be dealt with over the phone. Urgent telephone queries will be dealt with on the day by the duty team. All routine issues will be passed to the most relevant member of the practice team to be dealt with usually within 3 working days.
Administration: Our administration team do a fantastic job of keeping track of thousands of communications each week by phone, fax, email and letter. Each GP files and responds to 40 or 50 letters about or from patients every day. Although electronic communication is generally faster, letters still arrive on an unpredictable timescale, and we thank you for your courtesy and kindness to our staff if ever there is a delay or confusion surrounding letters or prescriptions.
Shelford Medical Practice Update February
Staffing Changes: Nearly all our staffing changes are complete! We are delighted to welcome Michaela Harry who has joined us from Wales as Nurse Practitioner to our team. Becki Davies has taken up post as HR and Development manager, and Pete Grantham is holding us steady as locum Practice Manager.
Rapid Access Clinic: In February and March we are increasing our appointments available with a rapid access clinic each morning.
These appointments will be 5 minutes long and will be run by a GP and nurse practitioner. In each appointment we can deal with a single urgent issue.
We will be increasing the availability of online and pre-bookable appointments, and reducing the routine appointments available for late booking. In this way we hope to offer more choice, more ability to plan, and reduce the 8am phone-call challenge!
Please help us by being prepared to give the receptionist a brief summary of the reason for your appointment request, and arrive in good time for any appointment offered.
Registering for online booking: If you have not already registered for online booking, then please ask at reception for details. This is available for all patients aged 16 and over, and for parents on behalf of children up to 11 years old.
Once registered, you can send prescription requests and queries through the online process, book appointments, and ask for access to your current medical records if you wish. Unfortunately this service is not available routinely for 11-16 year olds due to ensuring confidentiality for our teenage patients.
Teaching and Training at Shelford Thank you for all your support of teaching new GPs and medical students when they are with us at Shelford. We recently heard that one of our medical students has elected to train to be a GP after her time with us, which is great news! Dr Kupa has been with us for 12 months part time, and is now with the practice full time until August in the final few months before becoming a fully fledged GP.
Primary Care Vision: We commend to your bed-time reading the GP 5 year forward view if you are wondering about how the changes you are seeing at Shelford reflect the wider political vision for primary care. https://www.england.nhs.nuk/gp/gpfv.
CCG - Financial Challenges: The CCG is looking for ways to make savings to ensure that essential services can be maintained under current financial pressures. Last March they issued a policy in which they requested GPs not to prescribe medication which is available to buy over the counter for minor ailments or self limiting conditions. They estimated this could save the tax-payer millions in Cambridge and Peterborough alone. We will be reflecting this question on to our patients who currently receive prescriptions for such treatments identified by the CCG and encourage you to seek advice from your local pharmacist for minor ailments before booking a GP appointment.
Shelford Medical Practice News - January 2017
We had a complicated start to the year, returning from the New Year break to no phones or heating – thank you for your forbearance.
Appointment System: Over recent months we have shared with you an increasing frustration over booking appointments. We are constantly looking to improve the quality of the service we offer and have been doing much research. We believe that fundamentally changing our appointment system will bring significant benefits and by Easter we plan to move towards a Rapid Access Clinic system which involves a formal separation of urgent and routine work.
Urgent Medical Problems, needing action Today: Rapid Access appointments will be available to anyone who needs to be seen today. They will be 5 minutes only, with the duty clinician, who will be able to give rapid assessment and treatment for single problems. (We will ask you to rebook for a routine appointment if you have more than one problem, or something which can wait for a routine appointment). You can expect that when you phone to request an appointment our Receptionists will enquire about the broad nature of the clinical problem so that they can guide you towards the most appropriate appointment. If you do not wish to describe the nature of your urgent request you will be booked for a telephone call rather than a face to face appointment.
Routine Appointments: These will be available to book online, via phone or in person, and will allow you to choose the clinician you would like to see. We hope to have routine appointments available within 7 days and up to 4 weeks in advance. - no more ringing at 8am!
Medication Reviews: When a medication review is due this often requires an appointment for a blood test or BP check before, or instead of, a face to face GP appointment. When you believe your medication review is due, please let our reception staff know, and we will review your records and ensure you are offered the most appropriate appointment.
Telephone Appointments: We are doing an increasing number of telephone appointments, which can be a real time saving for all. If you request a telephone consultation, please make sure we have your correct telephone number. If you are happy to receive texts, this is a great way for us to communicate test results to you.
Repeat Prescriptions: Please order online where-ever possible, and please help us by giving us at least 48 hours notice for a repeat prescription to be issued.
New Staff: Over the next 3 months we are welcoming to the practice 2 new receptionists (Gemma Boudall and Annabel Burns), a new temporary secretary (Thelma Fison), 2 new project managers (Pete Grantham and Becki Davies) a nurse practitioner (Michaela Harris) and a new GP (Laura Armitage). Thank you for supporting us through these times of rapid change and development.
We are looking forward to serving you through 2017 with a changing team, and an improving appointment system! At the time of this going to press we have not set a start date but will update the website as soon as we know.
Practice Manager 01223 843661
A cool way to remove fat?
As a Consultant Cosmetic Surgeon with around 20 years of experience, I was invited by Zeltiq, the manufacturers of to give a talk about the benefits of Cool Sculpting at an event held in the surroundings of the iconic Natural History Museum in London a couple of months ago. What is Cool Sculpting you might ask?
Well, many years ago, two Harvard doctors decided to investigate further a peculiar phenomenon known as ‘popsicle panniculitis’ which was the appearance of dimples in children’s cheeks when they were sucking on frozen lollies.
The doctors found that fat cells were more sensitive to cold than other body tissues such as skin, muscle or the nerves and eventually they found the precise temperature that destroyed the fat cell without damaging the surrounding tissue. This result: a non-invasive cooling of fat that induces lipolysis (the breaking down of fat cells) which can reduce body fat without damaging surrounding organs or tissue – without surgery, injections or down time. Research has shown that approximately 25% of fat cells can be reduced in one treatment, with follow-on treatments further reducing fat.
Aesthetic practitioners from a wide range of backgrounds attended the Event to learn more about the advantages that this fat reduction device can bring to their clinics and, in turn, the benefits for their patients.
It was a lovely contrast to talk about this truly innovative, non-invasive, FDA approved technology, surrounded by artefacts that told the story of our planet’s origins, including six-metre long Sophie, the most intact Stegosaurus fossil ever found. I was joined on the panel by Dutch plastic surgeon Dr Farid Kazem who has been offering CoolSculpting for a number of years and now has 12 machines and four clinics!
In my new Clinic, Cambridge Clear Beauty in Great Shelford, we offer Cool Sculpting amongst a range of non-surgical rejuvenation techniques. As a Cosmetic Surgeon of course I also undertake a wide spectrum of cosmetic surgery procedures.
If you would like to find out more why not give us a call on 01223 214960 to book a consultation?
Dr Tariq Ahmad
I’d like to wish everyone a Happy Healthy New Year and hope everyone who has made resolutions is successful in making the change they plan.
Repeat Prescribing - Our New Year’s resolution!
We are actively working on systems to improve the clarity and efficiency of our repeat prescribing systems. We hope you will notice a big positive change over the next 6 months.
If, in the meantime, you get a surprising message via the pharmacy asking you to book a medication review, please ask reception to check what is really required before booking your appointment. We anticipate these computer generated automated recalls will be gone by the summer and thank you for your patience in the interim.
Please help us by registering for online repeat ordering, and always asking a good few days before you run out of tablets!
John Tweedale and Jane Hewson have retired after a cumulative 50 years of service, which we calculate to be around quarter of a million appointments! We are deeply grateful to them for all they have given to us, and wish them and their families every happiness in their next phase.
Practice Manager 01223 843661
I very much enjoyed meeting a lot of patients last Saturday at the first of our flu clinics when we managed to vaccinate over 600 people. Details of our next clinic are below:
‘Flu clinic 5 November
We are holding our second ‘flu clinic on Saturday 5 November. To book an appointment at the clinic, please ring the surgery on 01223 843661. It is better to ring after 11 am as the phone lines are less busy.
New staff and nurse recruitment
We have been busy recruiting a new Operations Manager who will deal with any daily issues arising at the Practice. We also have adverts out for new nursing staff to replace Jane Hewson who is retiring at Christmas. Details are available on the Practice Website.
01223 843661 Website: www.shelfordmedicalpractice.nhs.uk
Shelford medical practice September update
New Practice Manager
I am the new Business Manager. My name is Jackie Roberts. I am enjoying getting started and learning to use my experience in NHS work.
I have spent the last 3 years working at Cambridge University Rugby Union Football Club and been involved in significant change there as it converted legal status and set up a joint venture with ‘The Other Place’ to run the Varsity Match at Twickenham. I will miss seeing the green grass at Grange Road but not the traffic to get there.
I live in Thaxted with my family. I have always been active in some charity or other. Currently, I am Treasurer of Cambridge Family Mediation and am also involved with the parents association at Hockerill College in Bishop Stortford.
I am looking forward to meeting our patients and talking about the services we offer. I hope to receive feedback from you regularly as it is how we can measure the service we are delivering. The Patient Participation Group AGM is in October and I hope to meet many of you there.
We thank everyone who has given us feedback recently and assure you that it is all acted upon.
The new “’flu season” starts officially in September. 2 Clinics are planned 8th October and 5th November. We are now taking bookings for appointments.
To book an appointment, please ring the surgery on 01223 843661.
(Preferably, after 11am as the phones are always so busy early in the morning.)
Good to meet you.
Business Practice Manager
Shelford Medical Practice News August 2016
New Practice Manager
I am retiring from the NHS at the end of August, and am being replaced by a new Business Manager who will start in September. Her name is Jackie Roberts. She is looking forward to getting started and meeting people.
I have enjoyed my time with Shelford Medical Practice. It has been 11 years, and there have been many changes in the NHS and in the practice over that time. There are more to come! I have particularly enjoyed meeting our patients and talking about the services we offer. I have learned a lot from your complaints as well as from your positive comments. Thank you for them. Do keep your feedback going with Jackie and her colleagues.
The new “’flu season” starts officially in September. We shall be organising clinics in October and November. Keep an eye out for posters and on our website and in the surgery. We shall be advertising the dates by these means very shortly.
The Great Shelford Medical Practice could move under suggestions made as part of the Shelford and Stapleford Neighbourhood Plan.
angliEAR Hearing and Tinnitus Solutions
Suite 3 Grain House
136 Hinton Way
Beauty Consulting Rooms
7 London Road
Tel: 01223 844471
Tel: 01223 847788
Bodymend at Camyoga
1 Mill Court
200 Cambridge Road
Tel. 01223 479277 or 07877 310382
California Bronze Mobile beauty therapist
71 Macaulay Avenue
The Cambridge Physiotherapy Clinic
Unit A, Magog Court
Tel: 07808 125613
Website: www.health-and-happiness.me -
Grain House at Relief
2 Grain House, Mill Court, Great Shelford
Phone: 01223 881899